Technology-enabled worker feedback in the time of COVID-19

This research brief discusses the numerous ways in which the COVID-19 pandemic has increased the risk of labour exploitation and human rights violations within global supply chains. It examines the role that technology can play in supplementing traditional social compliance auditing procedures, as lockdowns and travel restrictions have limited the ability for frontline responders to conduct on-site inspections that assess working conditions. In response to these considerations and in collaboration with our partner multinational corporations, we introduce the technical modifications that have been made to our mobile solution Apprise Audit to enable the remote collection of worker feedback. This is followed by a discussion of opportunities and challenges related to these adaptations and the implications for social auditing in a post-COVID world.